• All pre-packaged items indicated to be in-stock are usually processed within 1 to 3 business days. Orders with many items, non-standard packaging, customization, etc. may take longer to process, depending on its complexity.
• Once a tracking number is received, online status updates typically begin within:
  
  • 1 or 3 business days for most FedEx Ground and UPS Ground shipments
  • 1 to 5 business days by USPS Mail
    
• Express services are available by special request only. Please contact customer service and we will do our best to meet your required delivery date.
  E-mail: zionyee@gmail.com
  
• ALL shipping times are estimates and do not come with any guaranteed delivery dates
  
• Once a tracking number is provided, the item is considered shipped even if it has not yet left our warehouse, and the order can no longer be cancelled.
  Our packages are put on pallets and given to our shipping partners in bulk, which would require us to disassemble the pallet and try to locate your individual package among hundreds. Cancelling a single order from a pallet would extensively impact our shipping workflow and would unfairly delay the shipments of other customers
  If you wish to cancel an order after it has shipped, please reach out to our customer support team once your order has been delivered so they can begin the return process.
  E-mail: zionyee@gmail.com

• USA
  

• • Items are shipped using fulfillment warehouses already located in the U.S. and therefore are not subject to duties/tariffs. 

• • Shipments under USD$800 are duty-free as they qualify for "Section 321 De Minimis" exemptions for low-value shipments.
    
    • As of May 2, 2025 this excludes goods that are Made in China or Hong Kong, please contact us for details.
      
      
  • Effective August 1, 2025
    • The U.S. will impose a 35% tariff against Canadian Goods.
    • It is currently unclear if low-value "De Minimis" shipments are exempt or not.

• USA & Mexico
  
  • Most of our vinyl products either qualify for USMCA Free Trade or meet exemptions for low-value shipments so there should not be any duties in many cases, however, if you choose a FedEx Express service there may be a flat rate brokerage fee for the import because express orders will be shipped to you directly from Montreal, Canada and requires a formal customs entry to be filed. 

• • "High Value" items that do not qualify for USMCA are subject to customs duties that are the responsibility of the receiving party, in addition to a flat rate brokerage fee.

• • Tools, accessories and chemical products are manufactured and/or assembled in various regions including but not limited to Canada, U.S., China, Taiwan, Great Britain, Italy and India.
    Due to the large number of items with varying duties, we are unable to provide a complete list.

• • Please note, the above information is provided for you to calculate estimated fees for personal use only and may vary. The final amount of applicable duties you have to pay will be determined at the time of import, at the sole discretion of your country's Customs Agency.

• Canada
  
  • Canadian residents should shop at zionyeeShop.ca for domestic duty-free shipping.
    

• International
  
  • Customs duties are the responsibility of the receiving party. Due to the number of countries we ship to, each with their own tariffs and import laws, we are not able to provide an estimate.

Once an item ships that is subject to duties, this fee cannot be refused. Per international trade laws, once the shipment enters another country's jurisdiction any applicable duties fees are due and the shipment can be held or seized by customs until payment is received.

Even if the shipment is refused and returned to sender, the fee must be paid before being returned. This means that if the recipient refuses to pay, the original shipper is liable. In this case, zionyee would pay the duties to have the item returned to sender, and deduct this and any other applicable costs from your refund.

• We ship to the address as provided by the customer and do not make changes, with the exception of automatic corrections intended to utilize standardized abbreviations. These corrections use "MelissaData" to verify addresses, which is recognized by the United States Postal service.

• If our auto-corrections result in a shipment being undeliverable we will correct this at our expense.

• If you provide an address that is bad, incomplete or undeliverable the item will either be temporarily held for pickup or automatically returned to sender, at the discretion of the courier. The recipient is responsible for the shipping costs of returned item(s) in this case.

• Any shipment marked as delivered by the courier, is considered a successful delivery, and zionyee is not responsible for lost or stolen packages beyond this point.
  
  • High Value items will require a signed delivery and may be temporarily held for pickup if no one is available to receive the package at the time of delivery.
  • Other items may be left unattended in a secure location, at the discretion of courier's driver.

Tracking information is provided at the time of processing and you can check on the courier's tracking website for an estimated delivery date, or to subscribe to live updates by email or SMS.

We recommend contacting the courier company to request your shipment be held for pickup if you are unable to ensure someone is available to receive the package on the estimated delivery date, to ensure your package is not left unattended and possibly stolen after the fact. This also ensures you can inspect the package for shipping damage before accepting it.

Some courier services may also allow you to make online accounts to schedule your deliveries. Please check their respective websites for more information.

While we try our best to package merchandise in a way that prevents shipping damage, there will always be the rare occasion of something going wrong.

If a product is delivered damaged please DO NOT use or install the item(s) yet

• Take clear images of: package, package labels and product which will be included in our Shipping & Delivery warranty form so our team can instruct you on the next steps.

• Once an item is used it prevents us from returning the item for inspection to look for signs of product defects, to better understand the problem and hopefully prevent it from happening to other customers. It also makes it possible for the item to be refurbished and resold.

• Using or installing visibly damaged merchandise signifies that the item arrived in acceptable condition and will not be replaced or refunded, unless you were asked to try installing material as-is by our staff.

This is an internal designation we've given to items that are shipped from fulfillment warehouses used exclusively for pre-packaged shipments, rather than being cut from the original master rolls at our main processing facility.

Our hope is that these items are able to be shipped out and delivered to customers faster.

Please note, this service is only available to Canadian and U.S. addresses at this time.